Think of us as your 'IT team' working behind the scenes to make sure your association succeeds. joyn was built alongside associations, for associations — and we co-design new features hand-in-hand with our clients.
We don't believe in a 1-800 number or outsourced support. You'll be assigned a dedicated Customer Success Manager who works alongside you through implementation, onboarding and after Go-Live — your friendly, responsive main point of contact.
Changing your AMS shouldn't be daunting. Our turnkey process includes a Quick Start Guide, a kick-off call for all stakeholders, and an Implementation Workbook. Most clients go live in just 3–5 weeks, with weekly status updates.
We customize training to meet your needs — a combination of one-on-one sessions, group training, digital documentation and our own database of FAQs and helpful videos.
Beyond launch, your Customer Success Manager checks in regularly, shares new product enhancements, and passes along best practices from across our community of partners.
Go live in 3–5 weeks with a partner who walks with you the whole way.